Lumi — Support

Questions, bugs or a purchase that did not arrive? Write to sonermuhammed@gmail.com. We usually answer within a few days.

How do I restore a purchase or subscription?

Open the Market tab, tap any plan card, and tap “Restore purchases” at the bottom. Make sure you are signed in with the same Apple Account you bought with.

How do I cancel my subscription?

Subscriptions are managed by Apple: open Settings → your name → Subscriptions → Lumi. Cancel at least 24 hours before the period ends to avoid the next renewal.

I moved to a new phone. How do I keep my progress?

Use “Back up” in Settings on the old phone to get a recovery code, then enter it on the new phone. Subscriptions are restored separately with “Restore purchases”.

A shared puzzle link opens the website instead of the app.

Some in-app browsers (Instagram and others) block app links. Tap “Open in app” on the page, or copy the puzzle code and paste it into “Have a code?” in Lumi.